Building a Custom Home is a completely different category then building a track home. You almost have to become friends with the customer in order to keep them happy. My brother with CDB Construction out of Davenport Washington has a knack for keeping his customers happy, and I should probably be asking him how he does it, but each Custom Home Builder has their own method. However all of them will tell you that it is important to keep those customers happy.
With a custom home you’re not just building a house your building a home the customer plans to live in for a very long time, maybe even the rest of their life. You want to make sure you build their home the exact way they want it, and communicate with them every step of the way. If you keep them in the loop while you are building their house, it makes them happier because they then feel that they are a part of their home from the beginning. This also lets them know that you plan to build their home exactly how they want it.
Now I am going to share with you little bit of what one of my brothers customers said about her home. “Jeremy with CDB Construction built our first custom home up here at Hawk Creek Ranch, near Davenport, WA. My husband and I were totally impressed with the quality and craftsmanship. I was here onsite during the build and working with Jeremy and his team was awesome. Jeremy is an exceptional Project Manager, with the experience to building a quality custom home for his clients.”
That is how you want your customer’s to sound when you are building there custom home. You want them to remember you and your company for many years to come, so that when people ask them “who built your home” they will be sure to tell them. What I want to know is how other Custom Home Builder’s keep their customer’s happy, so if you are reading this and you are a Custom Home Builder let me know.